Telephone Services (Hosted Solutions)

Increase Sales, Reduce Cost, & Improve Productivity

The benefits of Hosted Telephone Solutions really are clear and simple, and they can work for small and large businesses alike. Stop paying your local telephone provider outrageous fees for restricted service.

IP Conference device on the table in the meeting room
Communication support, call center and customer service help desk. Using a telephone keypad.
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We love this business. We believe that when you find something you’re good at, do it and be the best at it. We enjoy breaking down complicated technology into terms that are simple and easy to understand and implement into your field. Most of all, we take pride in transforming our customer's business through technology. We are looking for a partnership that will last a lifetime. With over 50 years of technology experience, it’s our business to keep you connected to your business.


What is VoIP, and how does it work?

Hosted VoIP is a telephone service that uses the internet to handle calls. The phone system itself is based in a data center and routes call traffic through internet connections. VoIP phone handsets can be plugged into any internet connection to gain access to the service.

What type of internet service bandwidth is required for VoIP?

Typically, hosted VOIP communications require between 60k–100k of bandwidth per call. That equates to 1 MB of internet bandwidth for 10 simultaneous calls. 

Is my hosted VoIP call encrypted?

A TLS protocol is required to encrypt voice traffic over the internet. As long as you are using this technology on your hosted VoIP service, your voice calls are encrypted. 

What is the return on investment for hosted VoIP phone services?

We estimate the break-even point for on-premises phone systems versus hosted voice PBX services is approximately 300 users. Our extensive cost analysis uses this number as a benchmark to advise clients on cloud-hosted voice options. If your business has fewer than 300 phone handsets, there is no question that a hosted voice solution is less expensive than an on-premises phone system.

Using a hosted VOIP service can I use my existing business phone number?

Yes, existing phone numbers can be ported from carrier to carrier, so there’s no need to update or change your primary business phone number. 

What about call quality for hosted VoIP?

Today’s VOIP technology has the same call quality or better than a traditional telephone system.  However, on rare occasions, numerous factors can affect the service quality of hosted VoIP. While hosted VoIP technology has improved vastly in the last decade and call quality should be perfect, some factors can affect voice quality, namely the:

Internet connection (carrier and bandwidth). A network switch or network traffic on the internal data network. Firewall.

Can I plug a VoIP phone into my home internet connection and get a dial tone?

Yes, technically speaking, you can plug a VoIP phone into any internet connection, and it should work. Occasionally, a misconfigured firewall can prevent the phone from getting the dial tone. For example, if you plugged it into a hotel data network, the voice traffic may be restricted by the hotel’s network firewall. Opening up the correct ports on your firewall easily solves this issue.

What are the benefits of using hosted VoIP?

Cost savings is the primary benefit of using a hosted VoIP telephone service, especially for a small business of 1–150 employees. In a 10-year period, hosted VoIP services are 30–50 percent less expensive than an on-premises phone solution with monthly carrier charges and fees.

Hosted VoIP phone systems also offer advanced features and functionality, including automatic system upgrades. On-premises legacy phone systems must be manually upgraded, meaning time, money and potential disruption at your business.

In addition, is the reliability and uptime factor is a major benefit.  Most recently businesses have been decimated by storms and weather-related issues in the US.  When major storms affect an area, power has to be restored prior to telephone service.  In those cases, businesses can suffer weeks without their traditional phone service restored.  These issues simply go away with hosted Voice over IP.  You can plug your phones into any internet connection to get a dial tone and more advanced features are available like the ability to forward inbound calls to specific extensions to the employee’s cell phone.  VOIP is a great way to build redundancy and positively affect business continuity.

Today more than ever businesses are trying to save money.  Many companies are using teleworkers more frequently. Hosted VOIP dramatically saves costs and increases the productivity of remote workers. You can provide a physical handset to employees that work from home or you can provide mobile clients that load on employee cell phones and mimic that of a physical handset. They can make outbound and take inbound calls as if they were on the main office network providing transparency to customers where your employees are working from.


How do you find the very best value for your bandwidth dollar? What kind of phone service should you get? Do you need analog lines, PRI, T1, SIP trunks? The traditional way would be to contact every telecommunications provider and spend hours of your precious time trying to find the right service. The Covenant Technology way saves those hours by comparing the available providers in your area for you. We make your decision to change or upgrade your voice or internet service an easy one.

Let’s Get Connected Today! You can either give us a call or email us for more information. We’ll give you a free consultation and quote.